View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0008756||VALENTINA SERVER||Other||public||2020-03-24 19:24||2020-04-06 06:05|
|Reporter||François Van Lerberghe||Assigned To||Ivan Smahin|
|Target Version||Fixed in Version||10.1.x|
|Summary||0008756: Unable to stop server properly on Windows|
|Description||With API (myVServer.Shutdown) : no crash, but my vServer service is frozen. Service Application show it is not stopped. But it's unusable by a vClient.|
With Service application : Windows try to stop during a long period and, after an error message, it show the start button (as it was stopped).
In both case, the file master.vdb.journal is stil there. That make me think that it still in use or not properly stopped.
It seem that it crash when I try to stop it.
And It's impossible to restart it from the Windows Service application
|Steps To Reproduce||- Start vServer service on Windows.|
- Try to stop it (with API - vServer. myVServer.Shutdown or with the Service Application). Or try to restart it
|Tags||No tags attached.|
"As I can see in the log file, the server is trying to terminate endlessly but is failing so ("Terminating the connection : FAILED";) and the log file is rapidly growing..."
Could you send me the vServer log? Please do it with VerbooseMode == 3.
This is part of the file, but not with verboseMode 3. After setting this value to 3, I was unable to reproduce this endless terminating attempt.
EndLessTerminatingAttempt(part)_20200325_082909.log (5,201 bytes)
1.ScreenshotAfterShutdownViaAPI.png (23,657 bytes)
2.ScreenshotTryingShutdownViaServices.png (34,267 bytes)
3.ScreenshotShutdownViaServicesErrorMessage.PNG (33,024 bytes)
Here are details about my shutdown attempts with verboseMode = 3.
I made a shutdown via API (myServer.Shutdown)
1) I made then the screenshot "1.ScreenshotAfterShutdownViaAPI.png" : The Services pane doesn't show that the server (Pegase Serveur_x64) is stopped.
2) Next I try to stop with the Services app, clicking on Shutdown ("Arr?ter"). Long time to wait. This is the screenshot "2.ScreenshotTryingShutdownViaServices.png"
3) And this end with the error message shown in the screenshot "3.ScreenshotShutdownViaServicesErrorMessage.PNG"
4) Finally the services pane doesn't show any command next the server. This is the screenshot "4.ScreenshotAfterShutdownViaServices.PNG". I cannot do anything with the server. I have to restart the computer !
5) The log file joined here show my attempt to shutdown on on Tue Mar 31 2020 13:31:36,
and the last message on Tue Mar 31 2020 13:47:19 just before the computer restart
4.ScreenshotAfterShutdownViaServices.PNG (21,928 bytes)
ShutdownAttempt_20200331_133101.log (7,652 bytes)
Here you'll find the log file about my attempt to restart via API (myServer.Restart) with VerboseMode = 3. The command is at 13:57:45.
After that the server seems to be frozen (I cannot reconnect to it). I have to shutdown via the Services app (the command is at 14:01:10). Master.vdb.journal is not deleted.
RestartAttempt_20200331_135640.log (8,563 bytes)
|2020-03-24 19:24||François Van Lerberghe||New Issue|
|2020-03-31 10:04||Ivan Smahin||Assigned To||=> Ivan Smahin|
|2020-03-31 10:04||Ivan Smahin||Status||new => assigned|
|2020-03-31 10:05||Ivan Smahin||Note Added: 0011186|
|2020-03-31 15:40||François Van Lerberghe||File Added: EndLessTerminatingAttempt(part)_20200325_082909.log|
|2020-03-31 15:40||François Van Lerberghe||Note Added: 0011187|
|2020-03-31 15:58||François Van Lerberghe||File Added: 1.ScreenshotAfterShutdownViaAPI.png|
|2020-03-31 15:58||François Van Lerberghe||File Added: 2.ScreenshotTryingShutdownViaServices.png|
|2020-03-31 15:58||François Van Lerberghe||File Added: 3.ScreenshotShutdownViaServicesErrorMessage.PNG|
|2020-03-31 15:58||François Van Lerberghe||File Added: 4.ScreenshotAfterShutdownViaServices.PNG|
|2020-03-31 15:58||François Van Lerberghe||File Added: ShutdownAttempt_20200331_133101.log|
|2020-03-31 15:58||François Van Lerberghe||Note Added: 0011188|
|2020-03-31 16:05||François Van Lerberghe||File Added: RestartAttempt_20200331_135640.log|
|2020-03-31 16:05||François Van Lerberghe||Note Added: 0011189|
|2020-04-06 06:05||Ivan Smahin||Status||assigned => resolved|
|2020-04-06 06:05||Ivan Smahin||Resolution||open => fixed|
|2020-04-06 06:05||Ivan Smahin||Fixed in Version||=> 10.1.x|